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  • FAQ
    1. How the Order is Processed?
    Shortly after placing your order, you will receive an email notification that we have received your order and instructions on how to send us your artwork. Then, one of our sales representative will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.
    Once your order is reviewed, you will be faxed a Proforma Invoice for your approval that will include all details of your order. This Proforma Invoice is typically faxed back with your signature. Please return this Proforma Invoice within 24 hours so as not to effect your expected date of shipment.At the same time,you need to arrange deposit and send us the bank proof.We will start production once receipt of your payment. 

    2. What forms of payment do you accept?
    We will only accept Payments as follows:
    T/T telegraphic transfer
    L/C (order amount must be over USD10000.00 and we charge USD200.00 additional cost)

    3. What is the proof approval policy?
    Hoosam factory requires that all new orders receive a paper/electronic proof. While the paper/digital proof will give you the best possible representation of the final project, we understand if you want to have the printed item in your hand before full production. Upon written request, Hoosam factory can produce the printed product sample before finalizing an order.A paper proof will be provided at no cost and is our best representation of what your final print/product will look like. Often the artwork is 100% sized or to scale (as indicated on the artwork) and is only intended to provide an idea as to what the final product will look like when completed. The paper proof is checked for misspellings and other mistakes (such as item colors, sizing, imprint color, imprint locations …), but due to order volume, there is inevitably the rare instance that an error might go unnoticed. For this reason, we strongly recommend that you take part in this process by carefully checking your paperwork before signing off and submitting your approval. 

    4.What file formats do you accept?
    Vector artwork such Adobe Illustrator (.AI or .EPS), Corel Draw (.CDR), and Macromedia Freehand (.FHX) in PC or MAC platform is preferred. We request that any type be converted to outlines (curves) before sending. High quality/high resolution files such as Adobe Acrobat (.PDF), .TIFF or Adobe Photoshop (.PSD) also be acceptable. We ask that these files be sized to 100% or larger than the actual imprint size, and at least 600 dpi. PC or MAC platform. Other acceptable file formats include, but are not limited to, Microsoft Word (.DOC), PageMaker (.PMD), PowerPoint (.PPT) , and low resolution/quality files such as.JPEG, .GIF, or. BMP. 

    5.How safe is my personal information?
    Hoosam factory is constantly taking the necessary steps to protect you as a valued customer. All of your contact and order information is encrypted, password protected, and secure behind our corporate firewall. We do NOT sell or share your information collected, nor do we make this information available to third parties. We value your privacy SO MUCH that we even promise NOT to give out your

    6.Is the Hoosam On-Line Store website secure?
    Yes. The Hoosam On-Line website is a secure environment for the transmission of data. It uses special internet security protocols to ensure that your information is safe.
    sao paulo
    new york
    los angeles